We’re delighted to let you know about our new Client Satisfaction Survey results. Over the next few posts, I’ll be highlighting some of the results.
Firstly, clients indicate we deliver what we promise – in fact, 70% strongly agreed with this statement. In a world with so many broken promises, our integrity is a core corporate value: “We do what we say, because this is what our clients expect and deserve.”
Often, our promises relate to our efforts to bring a new client on board quickly, or to meet an existing client’s urgent working capital need for payroll or outstanding bills. 75% of survey respondents strongly agree we are quick to get them the cash they need. Often our referral sources ask: “how quickly can you do this for them?”. Typically they’re surprised at how quickly we can bring a business on as a Capitally client once they provide us their documents.
We are pleased that our existing and past clients speak so highly of us, and we look forward to continuing to hold to our core values.
